KLM Flight Cancellation Compensation - KLM Compensation Guide (2022)

KLM flight cancellation compensation.

Are you eligible to it? How much can you claim? What are the rules?

Flights get cancelled every day, and the reasons vary a lot. However, the important thing is to remember that whenever that happens and it’s the airline’s fault, you may be entitled both to a full refund andEU flight cancellation compensation up to €600 per passenger. With KLM it applies to most of its flights to and from the European Union.

You can claim it yourself, or you can hand it over to professionals.


1. KLM Flight Cancellation Compensation: EU Regulations

Will you receive a ticket for a new flight free of charge?

Can you get a full refund instead? Are you entitled to compensation?

Flight compensation rules in the European Union are very specific.

If you are notified of the cancellation 7 – 14 days before the scheduled time of departure:

  • You choose a new flight offered by your airline, which departs not more than 2 hours before the original departure time and you reach your destinationless than 4 hoursafter the original arrival time. In this situation you are not entitled to compensation.
  • In other situations you are entitled to compensation.

If you are notified of the cancellation less than 7 days before the scheduled time of departure:

  • You choose a new flight offered by your airline, which departs not more than 1 hour before the original departure time and you reach your destinationless than 2 hoursafter the original arrival time. In this situation you are not entitled to compensation.
  • In other situations you are entitled to compensation.

Conditions for claiming compensation:

  • It’s fault of KLM;
  • Last-minute flight cancellation (less than 14 days);
  • Flight is to/from Europe.

By Europe and EU here on this page we mean all EU Member States, the United Kingdom (UK), Guadeloupe, French Guiana, Martinique, Reunion, Mayotte, Saint Martin (French Antilles), the Azores, Madeira, the Canary Islands, Iceland, Norway, and Switzerland.

1.1 Extraordinary Circumstances

In some situations, however, you won’t be entitledto compensation.

If your flight is cancelled due to extreme weather conditions, national strike or security issues at the airport, in these situations you can’t get EU flight cancellation compensation. At the same time you should remember that not all airport strikes are considered the same — in some situations youwill be entitled to KLM flight compensation.

Another thing to remember — double check what you’re told.

Because not always airlines are telling the truth.

You can also hand over the case to a flight compensation company, for them to double check it on your behalf. Just to be sure you aren’t being lied to. For example, technical problems with the airplane mostly aren’t considered extraordinary circumstances.

Just fill in our claim form, and our partners will do that for you.

1.2 Right to Care

If you have to wait at the airport, you have a right to care.

With KLM it applies to most of its flights to and from the European Union. For example, if it’s a last-minute cancellation, and you have to wait at the airport, you have a right to care. As long as the waiting time at the airport is at least 3 hours. What does it mean for you?

KLM must offer you free meals and drinks in a reasonable relation to the waiting time, two free phone calls, e-mails or faxes. If your new flight is leaving only on the next day, free hotel accommodation (including free transfer) must be offered.

It doesn’t affect your chances of getting compensation.

1.3 KLM Refund Policy

In the European Union the rules are very simple.

According to theRegulation (EC) No 261/2004, if yourflight is cancelled, the airline should offer you either a new flight or a full refund. Since KLM is a EU airline, it applies to most of its flights to and from the EU. The refund should be paid within 7 days to your bank account. In these situations it doesn’t even matter what is the reason of the cancellation.

You don’t have to agree to KLM voucher refund.

Here’s an excerpt from the Regulation (EC) No 261/2004:

Article 5


(Video) Martin Lewis Explains How Flight Compensation Works | This Morning

In case of cancellation of a flight, the passengers concerned shall: (a) be offered assistance by the operating air carrier in accordance with Article 8.

Regulation (EC) No 261/2004

Right to reimbursement or re-routing

Where reference is made to this Article, passengers shall be offered the choice between: (a) – reimbursement within seven days (b) re-routing, under comparable transport conditions, to their final destination at the earliest opportunity.

Regulation (EC) No 261/2004, Article 8

All of this is possible thanks to Regulation (EC) No 261/2004. To put it simply, it’s a law in the European Union created to regulate air passenger rights when flight is cancelled, heavily delayed or overbooked (and as a result someone is denied boarding).

KLM Flight Cancellation Compensation - KLM Compensation Guide (1)

2. How to Claim KLM Flight Compensation?

There are two most popular ways to claim EU flight compensation.

One of the options is to contact KLM directly. Contact KLM customer support center via their website or social media channels, and request compensation for cancellation. Refer to above mentioned regulation. Be prepared that it may take months until you receive your money.

You can also take the easiest path — legal representation.

In this case everything is handled by a law office. All that you are mostly asked to do is to fill in a single form — compensation claim form. So you only register your KLM compensation claim once, and the rest is done by the company. Our partners offer such services.

2.1 How Long Does It Take?

On average the process takes between 2 to 3 months.

It’s from the moment you file a compensation claim until your KLM flight cancellation compensation arrives in your bank account. Note that in some situations it might be necessary to take a case to national enforcement body or court. Mostly it adds at least a couple of months, sometimes 6+ months to the whole process.

KLM Flight Cancellation Compensation - KLM Compensation Guide (2)

3. How Much Can You Claim?

Thecompensation amount is fixedand range from €250 to €600.

Here is how you can calculate your KLM flight cancellation compensation:


If the distance of your flight is
up to 1500 km



If the distance of your flight is between 1500 – 3500 km


If the distance of your flight is between 1500 – 3500 km


If the distance of your flight is more than 3500 km

(Video) My flight's been cancelled: what are my rights?

There’s one exception. When the distance is 3500 kilometres or more and you reach your destination 3 to 4 hours later, you are entitled to compensation of €300, not €600. If the delay is longer than 4 hours, you will get full compensation of €600. That’s in case you agree on an alternative flight KLM is offering you. If you are taking a refund — you’ll be entitled to €600.

3.1 KLM Voucher Refund or Cash?

What if KLM is offering you a voucher instead of compensation?

Most airlines were offering coupons during COVID crisis, many do that regularly. Do you have to accept a KLM compensation voucher, or can you say no? You can say no — you don’t have to accept a voucher. Airline compensation and refunds have to be paid in cash or by bank transfer. Always.

KLM Flight Cancellation Compensation - KLM Compensation Guide (3)

4. What Happens If a Flight Is Cancelled?

What to do if your flight is cancelled?

First of all, if you are flying with KLM, you’ll be offered a solution.

It’s their responsibility to handle the situation, no matter the reason of the cancellation. In most of the situations you’ll be given a choice between a new flight and full refund. It’s up to you to choose what suits you the best. In case of the refund, take into account that you won’t receive it immediately. Normally the payment is made within 7 days.

Don’t forget that in many situations KLM is also obliged to pay thecompensation when flight is cancelled less than 2 weeks before the date of departure, and it’s their fault.

Do you have another flight? If it’s aconnecting flight booked from KLM or Air France, and because of this cancellation you are going to miss the next flight, don’t worry, because the airline will take care of that and will put you on another flight for free. If, however, it’s a flight booked separately, then it’s going to be your responsibility to book another flight.

KLM Flight Cancellation Compensation: FAQ

Can I get compensation if my flight ticket was very cheap?

The price of your ticket doesn’t matter.

It also doesn’t affect the amount of the compensation you may receive.

Do I need to have an insurance in order to claim compensation successfully?

No, you don’t need an insurance for that.

It’s all possible thanks to Regulation EC 261/2004.

Can my child get compensation?

Yes, rules are the same for all passengers.

People of any age can get compensation if they are eligible to it.

Can I claim compensation for other person?

Yes, and you don’t need to have taken the flight yourself.

You can file a compensation for your relative or friend, as long as this person gives you his or her boarding pass and passport copy. The only thing the person in question will have to do is to sign any documents KLM may ask to sign. When working with flight compensation companies it’s usually only one document

How far back can I claim flight compensation?

It varies from country to country.

You have to look at the local laws in the country the flight departed from. Mostly, however, you can claim compensation for flights that are up to 2-3 years old.

What to do if KLM is refusing my claim?

(Video) How to get Compensation for Flight Cancellations

Your KLM compensation claim is refused.

The easiest way to get compensation KLM owes you, is to file a claim against KLM with flight compensation company. Alternatively, if the airline is refusing your claim, you should try and find a solution by contacting respective national enforcement body. There are national enforcement bodies in all EU Member states.

KLM Refund

If my flight is cancelled, do I get a refund?

If you are flying with KLM, and it’s a flight from or to Europe, then yes.

In this case you can choose to have a refund instead of a new flight.

EU – Non-EU Flights, Tourists

I’m flying to the EU from Asia / Americas / Africa. Can I get compensation?

If you’re flying with KLM then yes, you can.

KLM is an airline registered in the EU, and in this case EU regulations apply to all its flights to and from Europe. If you’reflying with a non-EU airline, it applies only to flights departing from Europe.

I’m flying from the EU to Asia / Americas / Africa? Can I get compensation?

Yes, even if it’s a non-EU airline.

I am not a European. Can I apply for compensation?

Yes, you can.

Any national can apply for KLM flight delay compensation. In the European Union these rules are the same for everyone — tourists from overseas and Europeans alike.

Other Situations

My flight was operated by Air France. Which airline is going to pay the compensation?

You booked a flight from KLM, and it was operated by Air France.

In this case Air France is the airline you’ll have to file a claim against.

But it’s only true regarding the compensation. If the first flight of your journey is delayed and because of that you have missed your connecting flight, the marketing airline is responsible for booking you into the next available flight for free. If that has happened, contact the airline you booked your flight from (KLM in this example).

Airline gave me a free hotel room and took me to my destination. Can I still get compensated for delay?

Yes, you may still receive flight compensation.

Because that’s your airline’s responsibility — to take care of you. In Europeyou have a right to care no matter the circumstances. And if you’re eligible to compensation, it doesn’t affect your chances of receiving it. You should not forget to file a claim, though.

Airline did take me to destination. Can I still get compensated?

If you arrived 3 hours later than planned, then, yes.

(Video) KLM Answers: Refunds 💬

In many situations you may still get compensated. Depending on the distance of your flight, you may receiveup to €600 per passenger.

Do you still have questions about KLM compensation policies? Ask in the comments.

Featured photo byViola ‘fromPixabay


How much compensation am I entitled to if my flight is Cancelled? ›

You have the legal right to either: a full refund - including other flights from the airline that you won't use in the same booking such as onward or return flights. a replacement flight to get you to your destination.

How long does KLM compensation claim take? ›

How long does it take to get compensation from KLM? KLM claims that they process refund requests within 2 to 4 weeks. At ClaimCompass, we analyzed how long it took KLM to process compensation claims in 2019. On average, they confirmed the payment 72 days after receiving the claim.

Do airlines have to compensate you if they cancel your flight? ›

In the United States, airlines are not required to compensate passengers when flights are delayed or cancelled. Compensation is required by U.S. law only when certain passengers are “bumped” from a flight that is oversold.

Does KLM give full refund? ›

You can request a cash refund for the unused part of your trip via our online refund system. This system checks if you're eligible for a full cash refund or only part of it. You can also give us a call, but please note that a fee may be charged. Your request will be processed within 7 days.

What is flight compensation per person? ›

If you received seven to 14 days' notice of the cancellation, you may be able to claim compensation based on the timings of the alternative flight. All compensation figures are per person.

Can you claim compensation for a 3 hour flight delay? ›

Delays must be three hours+ to claim

Compensation for delays is only due on flights arriving three hours or more late. How long the delay is determines how much you could be entitled to.

How long does it take to receive compensation? ›

In some cases, insurers will process the compensation payout within a few days. In most cases, though, you will have to wait between two and four weeks to receive your compensation.

How much is a compensation delay? ›

If you have more than 1 flight booked on the same booking then you are entitled to claim compensation if you arrive at your final destination more than 3 hour late, even if the initial delay was delayed less than 3 hours.

Can you get compensation and a refund? ›

What are additional compensation for canceled flights? Passengers can receive both a refund of an airline ticket and compensation for the cancellation, provided that their flight qualifies for compensation.

Will airline pay for hotel if flight is Cancelled? ›

Airlines are rarely required to give you a hotel voucher when flights are delayed or canceled.

Can you get reimbursed for Cancelling a flight? ›

Cancelling a Ticket Reservation or Purchase within 24 hours of Booking. For airline tickets that are purchased at least seven days before a flight's scheduled departure date and time, airlines are required to either: allow consumers to cancel their reservation and receive a full refund without a penalty for 24 hours, ...

How do you get reimbursed for a Cancelled flight? ›

U.S. Domestic and International Flights
  1. First, start with the airline agents at the airport. ...
  2. Next, reach out to the airline's social media team to explain your situation. ...
  3. Last, contact the claims department of the airline from which you purchased your ticket.
27 Aug 2022

What happens if KLM cancels your flight? ›

If your flight was cancelled by KLM, you can: Change your travel dates free of cost. Rebook your new at no additional charge within the same travel class if it is 30 days before or after your original flight's date. However, if your rebook beyond this period, a fare difference may apply.

Why do KLM keep Cancelling flights? ›

Airlines were cancelling flights to reduce the number of passengers who needed to clear security, primarily at Schiphol's request. By reducing the lines, the airlines also have a better chance that their remaining scheduled flights depart on time.

What is KLM refund policy? ›

You want to cancel your flight

You can always request a cash refund of your KLM flight within 24 hours after booking.

What are my rights if airline cancels my flight? ›

The US Department of Transportation says you are entitled to a refund of your ticket cost because of a cancellation or "significant delay" and you choose not to travel. This is the policy regardless of the reason the airline cancels or delays the flight.

Can you get compensation for a 2 hour delay? ›

You are entitled to compensation if you arrive at your final destination 3 hours later than planned. The airline must be responsible for the delay (e.g. technical problem).

How much is eu261 compensation? ›

It protects passengers who've suffered a flight delay, cancellation, or been denied boarding due to overbooking. Under this legislation, if your flight's eligible, an airline can pay up to €600 in compensation.

How is delayed compensation calculated? ›

Delayed Compensation means, for any day, interest at a rate per annum equal to (a) for LIBOR Based Loans, the applicable margin specified in the Credit Agreement (or an Adequate Protection Order) multiplied by the principal amount of such funded loan outstanding for such day (excluding any principal amount resulting ...

Should I accept the first compensation offer? ›

Should I accept the first compensation offer? Unless you have taken independent legal advice on the whole value of your claim, you should not accept a first offer from an insurance company.

Why is my compensation taking so long? ›

Delays can occur when your injuries are more serious. The doctor may not be able to provide a timescale for recovery. Perhaps it is too soon after your accident. You may have to undergo further treatment and await the outcome.

What is the process of compensation? ›

Compensation processes are used to determine new compensation amounts and awards for employees enrolled in fixed and variable compensation plans. Compensation processes can be run multiple times to perform "what-if" analysis, to verify all changes and settings are correct.

Who pays a compensation claim? ›

Your injury compensation claim is brought against the person or organisation that is to blame (or partially to blame) for causing your injury. In most cases that person or organisation will have insurance – we usually negotiate with their insurer who then pay any compensation you are due.

What is the difference between compensation and refund? ›

Reimbursement is used when the subject is paid back for travel expenses such as mileage, lodging, food while traveling. Compensation is "payment" for things such as time, discomfort, inconvenience.

What can you claim compensation for? ›

You can be compensated for a range of things, such as:
  • personal injury.
  • losses from theft or damage to property.
  • losses from fraud.
  • being off work.
  • medical expenses.
  • travel expenses.
  • pain and suffering.
  • loss, damage or injury caused to or by a stolen vehicle.
12 Apr 2022

How do you ask for hotel compensation? ›

How to Get Fair Compensation from an Airline or Hotel
  1. The Best Way to Have Your Complaint Heard and Addressed by a Hotel or Airline. ...
  2. Pinpoint the Issue. ...
  3. Offer a Potential Solution. ...
  4. Make Your Complaint Specific and Concise. ...
  5. Don't Immediately Ask for a Supervisor or Manager.
27 Oct 2022

What happens if one leg of your flight is Cancelled? ›

If one leg of a flight is canceled or passengers bailout, then the whole package can be voided at the carrier's discretion. This applies to multi-leg flights across the USA, as well as international flights involving American companies.

Which airline is Cancelling the most? ›

American Airlines has canceled the most flights among major U.S. carriers with more than 19,000 cancellations, according to Reuters, followed by Southwest Airlines with more than 17,000 cancellations. Delta Air Lines had the fewest cancellations with only about 10,000 canceled flights.

How many flights are KLM Cancelling? ›

Dutch Airline KLM Cancelling up to 2,040 Flights Because of 'Relentless' Pressure at its Amsterdam Hub. Mateusz Maszczynski honed his skills as an international flight attendant…

Why is KLM Cancelling flights to Amsterdam? ›

We're currently facing operational issues for flights departing from Amsterdam Airport Schiphol. These issues mainly occur during the security check. Unfortunately, the queues at the security check are much longer than usual, which strongly impacts the waiting time.

Does KLM have a cancellation fee? ›

KLM cancellations are cost-free within 24 hours of purchase. After 24 hours, basic fares and non-refundable ticket holders can receive only a partial amount of the ticket. After that, only refundable fares get relief from these fees.

How do you demand compensation for a Cancelled flight? ›

First, start with the airline agents at the airport. The airline agents should help provide you with your rights and the process to file for compensation. Next, reach out to the airline's social media team to explain your situation.
  1. Denied Boarding.
  2. Canceled Flights.
  3. Delayed Flight.
  4. Lost, Damaged, or Delayed Luggage.
27 Aug 2022

Can you claim money for a Cancelled flight? ›

If something goes wrong, and your flight is delayed or cancelled, you may be entitled to a refund or replacement depending on the circumstances, including: the length of the delay. the reason for the delay or cancellation. whether the airline was able to place you on another flight within a reasonable time.

How do I ask for compensation for inconvenience? ›

The consumer can phone the company, ask to speak to the customer service department and ask to whom a letter of complaint should be addressed. If one customer service agent does not help, the consumer should ask to speak to the head of the department.


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